FAQ

How do you process the orders?

Once the order is placed online, we will verify the information to make sure the shipping information is valid. The process may take 12hrs - 2days. After that, the orders will be packed and sent to its destination.

During this process, we will be sending an email to the customers informing the orders are on its way with the tracking number on it.

If an information is incomplete or inaccurate, we will be sending an email to the customers to update the information with us. If we don’t receive any reply for more than 3 tries, the order that was placed will be cancelled.


How do I cancel my order?

You may cancel an order by sending us an email at cronycrony.group@gmail.com A request must be sent within 12hrs after placing the order on our website.


What if I typed in the wrong information?

You may also send us an email at cronycrony.group@gmail.com to update and correct your information. A request must be sent within 12hrs after placing the order on our website.


What payment method do you accept?

We accept payments via Mastercard, Visa, Paypal, Apple Pay and American express.


How secure is my payment information?

We are using Shopify Ecommerce platform that has SSL certificate. All payment information are encrypted and secured.





Shipping


How long is the shipping?

This will depend on the country destination. Some may take 5 days - 3 weeks. Items equipped with lithium-ion may take 15 days longer than the normal shipping way to the destination country.

Fast shipping items may only take 2-4 days in USA and 4-10 days to other destination countries.


How much is shipping fee?

The shipping cost will vary to the weight of the overall product inside the package.Tax and other miscellaneous is shouldered by the buyer.

I ordered 2 (or more items) but I have only received one?

The orders may be sent separately so you should not worry. The other package may be still on its way.


Will I have a tracking number?

Yes. once the order and shipping information is verified, the orders will undergo shipment process and we will email you an update with your tracking information on it. This may happen 1-2 days after placing your order.


I have not received an order confirmation?

Often times, it is because the email that was sent to us is mistyped. You can correct it by sending us a request atcronycrony.group@gmail.com. On normal circumstances, we usually send two emails for every order made. One email to confirm the success in placing your order and another to let you know that your package is on its way with the tracking number on it.






Returns
Am I eligible to get refund?

Yes if:

1. You have received the wrong item.

2. The item you received is defective.

3. The item is damaged upon arrival.

4. The item does not look or work as was advertised on our website.

5. The item didn’t arrive 10 days after expected arrival time or considered lost.




How long can the refund be processed?

Returns usually take 3-5 weeks to be processed. On some cases, delays in delivery may occur. Only when we have received the item shall the inspection can proceed. Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain amount of days. For credit/debit card users, the posting may appear on your next billing cycle, depending on your bank’s policies. If you haven’t seen the refund after the promised processing time, please do contact your bank first.





How do i request for exchange/refund?

Send us an email to cronycrony.group@gmail.com .

For damaged/defective items, please do attach at least 2 screenshots of the item indicating the damaged part or describing its defect.

Items must be returned to us in its original packaging, unused and in the same condition.

when it arrived.

Please also include the actual receipt of the order as proof of purchase.

Once we have received your item and inspection is done, we will immediately send you a notification regarding the approval of your request (item replacement or refund).




Am I eligible for returns?

If you are not satisfied with the product, you are eligible to return the package 7 calendar days after the product was delivered.

We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.

  • Refunds will be done only through the Original Mode of Payment.




Do I pay the return shipping cost?

All shipping fees when returning a product is covered by the buyer.



What are the issues that cannot be compensated with refund?

1. If a dispute is made beyond 7 calendar days after receiving the item or it has been beyond 7 days beyond the promised time of arrival.

2. If the buyer refuses to send back the item(s), given that these items are need of inspection to be considered as having factory defect or if the buyer is not satisfied with it.

3. If the buyer cannot provide a valid return tracking number.






  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • We accept payments online using Visa and MasterCard credit/debit card in AED
  • (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Refunds will be done only through the Original Mode of Payment.